It depends where you bought your Nintendo 3DS. If I can get that info I could tell you what is going on and how to get things sorted. I'm not sure what zip codes are like in the different areas they sell 3DSs but you should be able to find help in a tech store or online at the Nintendo support page. If that doesn't help you can use their page to contact them and tell them exactly what's going on. I did the best I could do, hope this helps, SUM1.
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